Delivery Information
Reliable, Tracked Delivery Service at a Fixed Rate
We use DPD for most parcel consignments, orders placed Monday – Friday before 1pm will be dispatched that day. The estimated delivery time for UK Mainland is 2 business days; Northern Ireland & the Republic of Ireland are the next working days. Deliveries to the Highlands and island are generally 3-4 working days. Unfortunately, this is not a time guaranteed service, we are unable to offer an discount of refunds for deliveries which arrive after the estimated delivery time.
Please note that the dispatch day does not count as one of the business days for delivery , if your order is placed on a Monday you should receive your order two business days later on the Wednesday.
Courier Delivery Tracking
You will receive an email with a tracking link for your order when your order has been dispatched, if you have provided a mobile contact number you will also receive SMS updates on the delivery progress.
Safe Place Deliveries
Instructions to leave in a safe place can be provided via the comments box during check out, you may also arrange this on the morning of delivery by using the DPD app or website. By requesting a safe place location, you are giving the carrier your explicit consent to leave the goods. Neither Boatpaints.com or the chosen carrier are able to accept any liability for missing parcels after they have been delivered when this option is chosen. We advise a mobile number is included to receive delivery updates if you intend to use the safe place delivery. Boatpaints.com cannot replace or refund any parcels that have gone missing when safe place delivery instructions have been left.
Additional Information
Often due to the size, weight and hazards associated with our products we often send orders as multi box consignments. On occasion the courier will deliver the order in part and the additional box or boxes will usually arrive later that day or the following day if a parcel has been misdirected. Its best to observe how many parcels you sign for to save any confusion.
Packaging
Please be aware we may pack goods inside other goods, and smaller items may be wrapped in bubble wrap which may be mistaken as packaging. We recommend carefully checking the parcels contents prior to contacting us. To avoid leaks during transport certain containers will be taped.
International Shipping / Collections
Due to the hazards involved with the majority of our items we do not offer international shipping or international collections. There are no exceptions to this policy.
Loss / Damage / Fault / Non delivery
Any loss, damage, fault or non delivery must be reported to Boatpaints.com within 10 days of goods being dispatched. Dispatch email is sent on completion of order. Please be aware some email service providers may place emails in junk / spam folder due to their email filtering system.
Delivery Attempts / Failed Deliveries
DPD on most occasions will now only attempt to deliver on a single occasion, failed deliveries will then be left at the closest DPD pickup shop as determined by DPD. Unfortunately after the goods have been left at the pickup shops it will not be possible to rearrange delivery to your address. Please ensure you are available to accept the goods or make alternative arrangements via the DPD Smart Phone App or Website for a day that suits. During checkout we highly recommend including a email address and telephone that you are able to monitor as DPD will send notifications with approximate delivery times.
Terms & Conditions of Carriage
DPD UK - Terms & Conditions of Carriage
https://www.dpd.co.uk/pdf/dpd-stcc-october-2024.pdf (external link)
DPD Ireland - Terms & Conditions of Carriage
https://dpd.ie/Shipping/Trading-Terms-and-Conditions (external link)