Returns & Cancellations
Consumer Purchases
If you change your mind about a purchase made online or in-store, you can return it to us for a refund or exchange within 14 days of receiving your order. Please note that you are responsible for all return shipping costs.
Items must be in resalable condition with all tamper seals unbroken. The following items are non-refundable:
- Custom-cut fabrics
- Special order pigments (BS, RAL, and customer-matched colours)
You can return items in-store or by mail to our warehouse.
Business/Commercial Purchases
If you purchased items for your business (including commercial organizations, religious bodies, schools, or charities), returns and refunds are not automatically granted. However, we understand that mistakes can happen and will work with you to find a solution.
To initiate a return, please notify us within 7 days of receiving your order. If your return is approved, you will be responsible for all return shipping costs. Goods must be returned within 21 days of delivery and meet the same conditions as consumer returns (listed above).
Refunds
Upon receiving acceptable returned goods, a refund will be processed to the original payment method. Please note that the original shipping cost is non-refundable.
Your Right to Cancel (Consumer Purchases)
As a consumer, you have the right to cancel your order for any reason within 14 days of receiving it. This right is in addition to your statutory rights and our standard returns policy.
To cancel your order, please email our Customer Service team at [insert email address] within 14 days of receiving your order. You can also use our cancellation form [insert link to form, if applicable].
Once you have notified us of your cancellation, please return the goods to:
Boatpaints.com
Unit 17 Abbey Business Park, Mill Road, Newtownabbey, BT36 7EE
Goods must be returned within 14 days of your cancellation notice. You are responsible for all return shipping costs and ensuring that the goods are adequately packaged. We recommend using a tracked shipping service. Please note that many of our items are classified as hazardous and can only be shipped by couriers who can handle these materials. We recommend getting a shipping quote before returning hazardous items.
Upon receiving the returned goods within the 14-day cancellation period, we will reimburse all payments, including delivery charges up to the value of our least expensive delivery method. The reimbursement will be processed to the original payment method within 14 days of receiving the returned goods.
Please note that the Right to Cancel does not apply to the following:
- Custom-cut fabrics
- Special order pigments (BS, RAL, and customer-matched colours)
- Custom-formulated resins/materials that are non-stock items
- Any containers that have been opened or have broken tamper seals
Damaged/Faulty Products
If you receive a damaged, faulty, or incorrectly dispatched item, please contact us immediately by email at [insert email address] or by phone at [insert phone number]. Please provide your order number and details about the issue. Your statutory rights are unaffected.